PIERCE
TELEPHONE'S RESPONSIBILITIES
Pierce
Telephone will be responsible for all equipment and testing
to provide connectivity of the high-speed digital
service from our office to the customer's demarcation location.
Pierce
Telephone may find that an individual location, due to
distance, line condition, or other factors may
not be
served with high speed Internet service. Pierce Telephone
may in its sole discretion, delay or refuse to provide
high speed Internet service to a specific location
due to lack
of equipment and cost of providing such service.
Any
repair to customer owned equipment or testing for problems
found to be caused by customer owned equipment
or cabling
will be billed to the customer at the rate of $35.00
per hour per technician.
USER
RESPONSIBILITIES
User
is responsible for cabling, beyond the demarcation
point, that is compatible with the service provided. We
do offer
this cabling if requested, billed on a time and material
basis.
If
a user subscribes to Pierce Telephones’ inside
wire maintenance agreement, the agreement does include
the high
speed Internet connection wiring within a premise.
User
can install all internal customer owned equipment or arrange
with a computer service and repair company
to have
such equipment installed, or we will install it at
your request.
User
shall be responsible for all CPU software programming installations
and changes of equipment,
internal
and external.
Pierce
Telephone can not guarantee final access speeds of the
high speed Internet service
due to
factors
including, but not limited to line condition
and distance from
Pierce
Telephone DSL access pointst.
Customers
may find they may need filters for their phones. Pierce
Telephone
will provide two
(2) filters
at no charge.
Additional filters may be purchased from Pierce
Telephone at $5 each.
Filters
installed will become the property of the customer, any
replacement filters
or
additional
filters will
be the responsibility of the customer and
the customer
will need
to purchase them. Installation by Pierce
Telephone of more than the original filters will be billed
at the hourly rate.
The
customer may purchase a splitter to be installed at the
NID. Splitters will be
@
$43.20 each.
Some installations may require Pierce Telephone
to change
out the NID
to allow
the splitter to fit; changing out the NID
will be the responsibility of Pierce Telephone.
Modems
ADSL
Modem – purchase price @ $99 each
$49.50 with one year committment
Monthly rental @ $5
Wireless
DSL Modem/Router - purchase price @ $109 each
Monthly rental @ $10
Surge
Protection
Pierce
Telephone recommends all customers use quality surge protection
or UPS (uninterrupted power supply)
that will
protect phone lines, as well as multiple
AC power protected outlets to protect your modem, monitor,
printer, etc. Please
review the manufacturers warranty,
installation instructions and follow them carefully.
Firewall
Protection
Pierce
Telephone also strongly recommends that all customers
use firewall software,
hardware, or both, for security
purposes. A computer firewall
is designed to protect a customer's computer
system from unauthorized access,
particularly from the "outside" world
when connected to the Internet.
Computer firewalls are not necessarily designed
to protect a computer from other
potential
threats, such as computer viruses,
worms or trojan horses.
HARDWARE REQUIREMENTS
Minimum Computer Configuration
